ITIL Foundation 4

This course is available upon request.
ITIL 4 Foundation introduces the staffs to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation.
Target audience: Support ICT staff who need a good understanding of the ITIL framework.
At the end of the course, the staf will take the ITIL 4 Foundation certification exam.

Duration: 3 days	Delivery Method: Self-paced
Location: Online	Target Audience: Civilian Staff
Delivery Date: Online	Prerequisites: None

Abstract

During this course, the staff will learn:
-How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services
- An overview of the tools, methodologies, purpose, and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
- The key concepts and value of ITSM both to IT product and service providers and their customers
- How ITIL’s guiding principles can help organizations adopt and adapt service management best practices
- The purpose and key terms of 18 ITIL practices, along with the seven essential practices
Find detailed information at the link below:
https://www.axelos.com/certifications/itil-certifications/itil-foundation