ISO 20000 Foundation

This course is available upon request.
ISO/IEC 20000 Foundation course will introduce the basic elements to implement and manage a Service Management System (SMS), including policy, procedures performance measurements, mangement commitment, inernal audit, management review and continual improvement.
The course is intended for ICT staff requiring an understanding of Service Management System and the benefits that the business can get from it.
At the end of the course, the staff will take the ISO 20000 Foundation certification exam.

Duration: 3 days	Delivery Method: Self-paced
Location: Online	Target Audience: Civilian Staff
Delivery Date: Online	Prerequisites: None

Abstract

By attending this coure, the staff will:
- Understand the elements and operations of a service management system and its principal processes.
- Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
- Understand the approaches, methods and techniques used for the implementation and management of an SMS.
Find detailed information at the link below:
https://pecb.com/en/education-and-certification-for-individuals/iso-iec-20000/iso-iec-20000-foundation